Terms & Conditions

About Us

KnifeDrop.com is owned and operated by PJS UK Ltd.

Our mission statement is simple; to be your first choice source for Knives, Tools and related products from the greatest brands.

If you have any suggestions or comments or if you need to contact us, please email us using the link on the store page or use the details below.

Reaching Us

PJS (UK) Ltd t/a KnifeDrop
Voyager House
Duke Street
Shaw
OL2 8PA
United Kingdom

Phone: +44 (0)161 785 8073

Email: sales@knifedrop.com
VAT Registration Number: GB 867 0180 18
Company number: 6074488

Returns & Refunds Policy

Here at KnifeDrop we want you to be completely satisfied with everything about your purchase. If you’re not happy with anything, for any reason, then all you have to do is return it within 14 days for a full refund. Please note the product must be unused and in its original packaging. The return shipping charge is at your cost. You can arrange the return shipping or we can send you a shipping label. The cost for us to send you a shipping label is £9.99 including VAT.

How to return products and get refunded

  • Contact us with your order details to receive an RMA number. You can contact us at sales@knifedrop.com or by ringing 0161 785 8073
  • We’ll either email you a Parcel Force shipping label OR you arrange the return of the product at your convenience
  • If you want us to send you a label, then all you do is parcel the product back up, attach the label and then drop them off at your local post office
  • As soon as we receive the product back we issue you with a full refund minus the returns label cost (if you’ve used our shipping label)
Your statutory rights are not affected.

Making A Purchase

Making a purchase could not be easier. Just browse our store and add any items that you wish to buy into the shopping cart. After you have finished your selection, click on ‘Checkout’ and you will be asked for a few details that we need to be able to complete the order.

We accept all major credit/debit cards through our payment processor Pay360. We also accept PayPal. Paying with your credit/debit card online is the easiest way to pay. If you do not wish to pay online, you may pay over the phone. If you want to pay using an alternative method, please contact us.

If an item is out of stock, we will email you within 2 working days with a delivery schedule and you will be given the choice whether to place the item on back order, swap it for another item, or cancel your order.

If you have made a mistake in your order and cannot correct it in the shopping cart, contact us and we will correct the mistake.

When confirmation of your order is received, this is to indicate that we have received your order. It does not indicate that a contract exists between us. We will indicate acceptance of your order, and hence a contract between us, when we supply you with a delivery schedule. We have included this term to protect us in the case that a mistake has been made in pricing, we have inadvertently under-priced goods, or we are no longer able to supply a particular product for some reason. In the case of a change of price, we will always contact you first to ensure that the price is acceptable.

Delivery Schedule

If the item(s) you order are in stock, then your order will be processed on the day you place your order or the next working day (depending on what time you place your order and our workload). For UK orders delivery will take either one or two working days.

We will be in touch with the delivery date and tracking information on the day your order is processed.

You must inform us within 10 days (from the date of despatch) if the goods are lost or damaged in transit so that we can make a prompt claim against the delivery company and correct the problem. Please quote your order number in all correspondence.

You agree that proof of delivery supplied by our delivery company is sufficient evidence to establish that goods have been received.

Back Orders

If your item is not in stock, we will back order for you. You will always be emailed with the option to cancel your order if you would rather not wait.

Tax Charges

VAT at the prevailing rate is included within the price advertised on the site where applicable.

Credit Card Security

All card payments are processed by our Payment Gateway which is either Pay360 or PayPal depending on your choice at checkout. Our payment gateways are PCI DSS Level 1 Compliant – the highest possible security standard.

Privacy & Cookie Policy

We do our upmost to respect your privacy and ensure your personal data is dealt with securely and only as necessary. Read our complete Privacy Policy.

Terms & Conditions last updated: 25th Feb 2021.